Smart, balanced strategies around long-term learning, performance, and technology support are essential to successful adoption.

All services in the SmartLibrary Productivity Suite are built to provide continued support PTP provides the following:

smartlibrary-productivity-suite

Advanced SmartLibrary Commands & Templates

The SmartLibrary commands package includes nationally used voice activation commands. This allows providers to both navigate Epic and insert templates into the note, reducing clicks and enhancing documentation.

Year 1

  • Initial implementation and testing of commands
  • Advanced workflow commands
    (per contract) specific to your organization

Maintenance Package

  • Updates to Epic versions
  • Up to 3 advanced workflow commands per year specific to your organization
  • Regular check-in calls
  • One workflow optimization trip per yer (with 200+ licenses)

PTP Academy E-learing Tools

PTP Academy includes a number of self-directed e-learnings, videos, training aids, and specialty specific content, to on-board physicians or refresh knowledge on both Epic and Dragon workflows. Training aids and training slide shows help your trainers to train efficiently. As Epic versions are released, new content is added to the SmartLibrary learning materials.

Year 1

  • Dragon-in-Epic specific training manuals and quick reference cards for the total number of licenses as defined in Exhibit A of your contract
  • Up to 3 custom Dragon-in-Epic workflow, onboarding, or marketing video materials

Maintenance Package

  • Updates to Epic versions
  • Up to 3 advanced workflow commands per year specific to your organization
  • Regular check-in calls
  • One workflow optimization trip per yer (with 200+ licenses)

Expert Technical Support

PTP provides Epic-specific Dragon support. Our expert technical resources are available 9am to 8pm (EST) Monday through Friday with less than one hour average response time, to help with any Dragon or Dragon-Epic integration issues.

Year 1

  • PTP support for your Dragon-in-Epic project by PTP Dragon in Epic Specialists

Maintenance Package

  • Continued PTP Dragon in Epic integration support
  • Quarterly technical check-in calls
  • Telephone and remote PC support